Shopping

What fill do you use in your bags?

Polymer plastic pellets for weighted blankets are used for fill in BOSSGear bags. It is recycled material that is sourced locally. For custom bags, washed sand is available for filler. The BOSSGear Cube is shipped without fill.

What Shipping Methods Are Available?

All products are shipped using Canada Post.

Do You Ship Internationally?

BOSS Gear is only available in Canada.

How Long Will It Take To Get My Package?

Stock is indicated on the website. You can expect your order to be shipped within 2-3 days of placing the order. Often it is the same day. An email from Canada Post is sent upon ordering with tracking information. For more information on your order please email [email protected] with your order number as the subject line.

Payment

What Payment Methods Are Accepted?

If you would like to e-transfer, please email [email protected] and a custom invoice will be made. For orders placed through the website, we accept most major credit cards and Paypal.

Orders & Returns

How Can I Cancel Or Change My Order?

If your order is an in stock item, you can cancel your order anytime before its shipping label is created. For custom orders, all sales are final.

Do I need an account to place an order?

Having an account helps with managing orders but you can order as a guest if you wish.

How Do I Track My Order?

Use the tracking number provided to track your order through Canada Post.

How Can I Return a Product?

Unless there is a defect in the product, once shipped, all sales are final. See the Warranty page.

Dealers

I am a dealer and I want to carry BOSSGear products in my store. How do I get set up?

Prospective dealers can email [email protected] for inquiries. a Minimum Advertised Pricing structure is used.